jl99 Privacy Policy – How We Handle Your Personal Data

When you register and use jl99, we collect the personal information needed to operate your account safely and in compliance with Philippine regulations. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect transactional data such as deposit and withdrawal records, betting history, and payment method details to process your requests accurately. Technical data — including your IP address, device type, browser version, and session timestamps — is gathered automatically to help us detect fraud and improve platform performance. If you contact our support team, we retain records of those communications to resolve issues and improve our service quality. We only collect information that is necessary, relevant, and proportionate to the purposes described in this policy.

The personal data we collect is used exclusively to deliver, maintain, and improve the jl99 platform for Filipino players. Your account details are used to verify your identity, process deposits and withdrawals, and ensure that only eligible players aged 21 and above can access the platform. Transactional and behavioural data helps us detect suspicious activity, prevent fraud, and comply with anti-money laundering obligations under Philippine law. We may use your contact information to send you important account notifications, security alerts, and updates about changes to our terms or this Privacy Policy — these communications are service-related and cannot be opted out of while your account remains active. Aggregated, anonymised data may be used internally to analyse platform performance and improve the overall player experience. We do not use your personal data to build advertising profiles or sell insights to third-party marketers. Every use of your data is grounded in a legitimate purpose directly connected to operating a safe and fair gaming environment.

jl99 does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes — full stop. We may share limited data with trusted service providers who assist us in operating the platform, such as payment processors (including GCash and Maya partners), identity verification services, and cloud infrastructure providers. These partners are contractually bound to handle your data only for the specific purpose we engage them for and must maintain security standards consistent with our own. In cases where Philippine law or a valid legal order requires disclosure, we will comply and, where permitted, notify you promptly. If jl99 undergoes a corporate restructuring or acquisition, player data may be transferred as part of that process, and you will be informed in advance. We do not share your data with other gaming platforms, advertisers, or data brokers under any circumstances.

We take the security of your personal information seriously and apply industry-standard technical and organisational measures to protect it at every stage. All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security), ensuring that your login credentials, payment details, and personal records cannot be intercepted in transit. Access to personal data within our organisation is strictly limited to staff who need it to perform their job functions, and all such access is logged and audited regularly. We conduct periodic security assessments and vulnerability testing to identify and address potential weaknesses before they can be exploited. In the event of a data breach that poses a risk to your rights, we will notify affected players and the relevant Philippine authorities within the timeframes required by the Data Privacy Act of 2012. You also play a role in keeping your account secure — please use a strong, unique password and never share your login details with anyone. If you suspect unauthorised access to your account, contact our support team immediately.

Under the Philippine Data Privacy Act of 2012, you have specific rights regarding the personal information we hold about you, and jl99 is committed to honouring them. You have the right to be informed about how your data is collected and used — which is the primary purpose of this Privacy Policy. You may request access to the personal data we hold about you at any time by contacting our support team, and we will respond within a reasonable period. If any of your information is inaccurate or incomplete, you have the right to request a correction, and we will update our records promptly. You may also request the deletion of your personal data in certain circumstances, such as when it is no longer necessary for the purposes it was collected — though some data may need to be retained for legal or regulatory compliance. If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We take all such requests seriously and will work with you to resolve any concerns fairly and transparently.

We retain your personal data only for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy or as required by applicable Philippine laws and regulations. Account information and transactional records are typically retained for a minimum of five years following account closure to comply with anti-money laundering and financial reporting obligations. If you request account deletion, we will remove or anonymise your personal data within a reasonable timeframe, except where retention is legally mandated. Technical logs and session data are generally retained for shorter periods — typically 90 days — unless they are needed in connection with an ongoing investigation or dispute. When data is no longer required, we securely delete or anonymise it so that it can no longer be linked back to you. We review our data retention practices periodically to ensure they remain proportionate and compliant with evolving Philippine data protection standards.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal obligations under Philippine law. When we make material changes, we will post the updated policy on this page and update the "Last updated" date at the top. For significant changes that affect your rights or how we use your data, we will also notify you directly via email or an in-platform notification. Your continued use of jl99 after any update constitutes your acceptance of the revised policy. If you do not agree with the changes, you should stop using the platform and contact our support team to close your account. We encourage you to review this page periodically so you are always informed about how we protect your personal information. Transparency is a core part of how we operate, and we are committed to keeping this policy clear, accurate, and up to date.